Of course – you can easily shop with us as a guest at any time; an account is not required.

If you do create one, you'll always have your order history at hand, you can save your addresses, and you'll check out faster next time – practical for when you spontaneously need more crafting supplies. And by the way, without any password hassle: You'll simply receive a login code via email.

No, there is no minimum order value – regardless of whether you only need a brush or are stocking up your entire material warehouse. We also cover the shipping costs for you on purchases over CHF 69.–.

You can check the current status of your order at any time – a login is not necessarily required.

In your order confirmation email, you will find a link "View order". This will take you directly to the status page where you can see where your package currently is. As soon as it is on its way to you, you will also receive a shipping notification with a tracking link – so you know exactly when your next creative project can begin.

Do you have a customer account with us? Then you will find all your orders clearly arranged in your customer area at any time.

In many cases, this is possible – provided your package has not yet gone through our packaging process. Since our orders are usually processed very quickly, the sooner you contact us, the better.

To do this, simply send us an email immediately to info@marein.ch. Please tell us:

• Your order number
• What exactly you want to change (e.g., remove items, correct address, cancel entire order)

If your shipment is already on its way to you, we can no longer retrieve it from the shipping process. No problem – upon receipt, you can simply return the goods to us in accordance with our return policy.

No need to worry: In most cases, the order was received without any problems; only the confirmation email didn't make it to your main inbox. Therefore, the first thing to do is to check your email program's spam or junk folder – automatically sent messages from shops are sometimes sorted there.

Still can't find anything? Then send us a short message to info@marein.ch and let us know which email address you used when placing the order. We will then check our records to see if your order was registered and will gladly resend you the confirmation if you wish.

To make your purchase as convenient as possible, we offer a wide range of payment options:

• Credit and Debit Cards: Visa, Mastercard, and American Express
• TWINT: the popular Swiss payment app for smartphones – pay with just a few clicks directly from the TWINT app
• Purchase on Account via PowerPay: receive your order first, check it at your leisure, and then pay within 30 days
• Apple Pay & Google Pay: ideal if you want to check out particularly quickly without entering card details

For purchases on account, we use the external payment service provider PowerPay (MF Group). Therefore, your invoice will not come directly from I AM CREATIVE, but will be sent to you separately by PowerPay – either by email or by post. It usually arrives a few business days after your order has been shipped.

Has a week passed and you still haven't received an invoice? These two steps will help:

• Check your spam and junk folders: Automatically sent emails surprisingly often end up there
• Contact PowerPay directly: Their customer service can help you with all questions regarding your invoice – you can reach them via powerpay.ch

No – if you pay the PowerPay invoice within the 30-day payment period, you will not incur any additional costs. The invoice amount corresponds exactly to the value of your order.

Two cases in which fees or interest may still be added:

• Late payment: If the invoice is not paid on time, PowerPay may charge reminder fees.
• Installment payment as an option: If you voluntarily choose PowerPay's partial payment option – i.e., splitting the amount into monthly installments – interest will be charged. The exact conditions are shown on your invoice or can be viewed directly at powerpay.ch

We generally process refunds using the payment method you used to pay for your original order. Specifically, this means:

• TWINT: The amount will be credited directly to your TWINT account
• Credit card: The refund will be issued to the card used for payment
• Invoice (PowerPay): There are two possibilities here – if the invoice has not yet been paid, the outstanding amount will be reduced accordingly. If you have already paid, PowerPay will transfer the refund to your registered bank account

We have compiled information on how long individual refunds take in a separate FAQ under "Returns & Complaints."

You enter discount and voucher codes directly at checkout. Enter your code in the designated "Discount code" field and confirm with "Apply" – the corresponding discount will be deducted from your order value immediately.

To ensure everything runs smoothly, here are a few points to keep in mind:

• Only one code can be used per order – combining multiple codes is not possible
• Codes are generally not combinable with other promotions or with items from the sale
• Pay attention to the validity period and minimum order value – both are individually determined for each code
• The code must be entered before completing your order; a subsequent credit for orders already submitted is not technically possible

If your code is rejected when you try to redeem it, it usually helps to go through the following causes in order:

1. Typos or invisible spaces: Discount codes are sensitive to capitalization and spaces before or after the code. The safest way: copy the code from the email or ad and paste it into the field.
2. Promotion has expired: Many codes are only valid for a limited period. Take a look at the expiry date in the original promotion or email.
3. Minimum order value not reached: Some discount promotions are tied to a specific shopping cart value. If your order does not reach this value, the code will not apply.
4. Excluded products in the shopping cart: Not every code can be applied to the entire range – often discounted goods, certain brands or individual categories are excluded.
5. Code already used: Some codes are designed for one-time use and cannot be redeemed again afterwards.

If it still doesn't work despite these checks? Then please contact us with the code and your order intention at info@marein.ch – we will look into it together.

Would you like to conveniently pay by invoice? Simply select "Invoice (PowerPay)" as the payment method at checkout. Your order will then be processed and shipped as usual – you will receive the corresponding invoice a few working days later directly from our partner PowerPay, either by email or by post.

Payment details at a glance:

• Payment term: 30 days from the invoice date
• Recipient of payment: PowerPay – not Marein AG or I AM CREATIVE
• Payment information: The bank details for the transfer can be found directly on the invoice

You can easily redeem your gift card at checkout. Look for the "Gift card" field, enter your personal code, and confirm by clicking "Apply". The credit amount will be deducted directly from your invoice total.

Important information about your gift card:

• If your credit is higher than the value of your order, the remaining amount will automatically be credited for a future order
• If your credit is not sufficient for your shopping cart, you can pay the difference with any other payment method
• New gift cards are available all year round in our online shop – a wonderful idea for crafting friends and creative minds among your acquaintances

As part of our migration to a new shop platform, we had to issue new codes for all existing gift cards. The reason: Our new system (Shopify) uses a different code format than our old shop, meaning the original codes can no longer be read.

What this means for you:

• Affected customers have received a new, valid code from us via email – with the same remaining balance as before
• The balance of your gift card naturally remains fully intact – only the code you use to redeem it will change

Do you have a gift card, but haven't received an email with a new code? Or is the new code not working for some reason? Then simply contact us at info@marein.ch – if possible, provide us with the old code, your name, or the approximate purchase date of the gift card, and we will find it for you and send you the new code immediately.

We ship all orders within Switzerland – we do not currently offer international deliveries. The shipping flat rate depends on the value of your order:

Up to CHF 69.–     CHF 5.95
From CHF 69.–      free


With a little foresight, you can easily save on shipping costs – especially if you are purchasing several craft or creative projects at once.

We do our best to ensure that your creative projects don't have to wait: We usually process and package orders within one business day. DPD is then responsible for delivery – it generally takes another 1–2 working days for your parcel to arrive.

A note on weekends and public holidays: Shipping is suspended on these days – orders received on Friday evenings or weekends will be processed on the next working day.

We work with DPD Switzerland for shipping your order. As soon as your package leaves our warehouse, we will automatically send you a shipping confirmation by email – it will include your personal tracking number and a direct link that you can use to track the delivery online at any time.

Yes, it's very simple. As soon as your package is on its way to you, we will send you a shipping notification by email. This includes an individual tracking number for your shipment – along with a direct link that allows you to view the delivery status in real time.

Yes, this is easily possible – for example, if you want to send an order directly as a gift or have your package delivered to your office. In the checkout process, there is a "Shipping" step where you can enter a delivery address that differs from your billing address. Simply fill in the corresponding fields with the desired recipient data – we'll take care of the rest.

We currently only deliver to addresses in Switzerland. Cross-border shipping, even to neighboring countries like Germany, Austria or France, is unfortunately not possible at the moment.

It's frustrating when the wait takes longer than planned. Before we take action, it usually helps to check a few things yourself:

1. Check the tracking: Open the tracking link from your shipping confirmation and see where your package was last scanned. Delays in the DPD network occasionally occur – especially around holidays or during periods of high shipping volume.
2. Check neighbors and drop-off locations: Was the package possibly handed over to a neighbor? The mailbox, a porch, or a previously agreed-upon drop-off location with DPD are also possible places where the package could be.
3. DPD Pickup ParcelShop: If you were not at home during delivery, DPD may have redirected the shipment to a Pickup ParcelShop near you. In this case, you should have received a notification card in your mailbox or an SMS with the pick-up details.

If your package remains missing after these checks, please contact us with your order number at info@marein.ch. We will then directly contact DPD and investigate the whereabouts of your shipment.

Unfortunately not – we cannot send packages to PO box addresses. The reason for this lies with our shipping partner: DPD only delivers to residential or business addresses where your package can actually be received. Therefore, please provide a regular delivery address when ordering.

Yes, you can return items to us within 14 days of receiving your order. To ensure a smooth return process, please observe the following:

• Items must be unopened and in their original packaging
• Reduced merchandise from the sale is excluded from exchange and return
• The cost of return shipping is borne by the customer – we do not include a pre-franked return label

How the return works: First, fill out our return form. Then you can send your well-packaged parcel to the following address:

Marein AG

Bahnhofstrasse 134

8957 Spreitenbach

A final tip: Keep the post office receipt until we have confirmed the return – this will ensure you are on the safe side should anything go wrong during transit.

Once your return has arrived and successfully passed inspection, we will initiate the refund as quickly as possible. As soon as we have initiated the payment, you will automatically receive an email confirmation from us.

How long it takes for the amount to actually appear in your account depends on the payment method chosen. The following are guideline values:

• TWINT: 1–3 business days
• Credit card: 3–7 business days
• Invoice (PowerPay): 5–10 business days

Has the money not arrived after 10 business days? Then please contact us briefly at info@marein.ch – we will then investigate the matter for you.

If you voluntarily return your order – for example, because you don't like an item after all – we will refund you the value of the returned products, but not the original shipping costs. In this case, these costs remain with us.

The situation is different if there was something wrong with your delivery: If you received a damaged item or something incorrect was sent to you, we will, of course, cover all costs – including the original shipping. In this case, please contact us via our complaint form so we can rectify the situation for you.

Unfortunately, we are currently unable to offer a classic exchange – meaning a direct swap for another product. However, getting your desired item is straightforward: Simply return the original item to us within 14 days using our returns form and then order the desired product anew from our shop. This is the quickest way to get the right replacement.

Important to note: Reduced items from the sale are excluded from both returns and exchanges.

That is, of course, annoying and we are truly sorry! To help us resolve this quickly for you, please contact us via our complaint form – ideally as soon as possible after receiving your delivery.

What you can include in the form:

• Clear photos of the affected item (if damaged, also of the packaging)
• Your preferred resolution – either a refund of the purchase price or the shipment of a replacement item

Once we receive your report, we will review the case and get back to you within 2 working days at the latest.

Before you worry: Please take another look inside the package. Smaller items like beads, ribbons, or small parts sometimes hide in the packing material or slip into the corners of the packaging. It's also worth a second look in any enclosed bags or cardboard boxes.

Is something actually missing? Then please send us a short message using our complaint form. To help you quickly, please have the following information ready:

• Your order number
• The item(s) that are missing

We will process your request immediately and find a solution together.

For every order, you have the option during checkout to add our Express Replacement Guarantee for a small surcharge of CHF 3.95. This is an optional additional service that you must actively select when purchasing – it will not be automatically charged without your intervention.

What the Express Replacement Guarantee offers you:

• If an item arrives damaged or faulty, we will send you a replacement as a priority and as quickly as possible
• Your complaint will be processed with priority – ideal if you need the material promptly for a specific project or undertaking

Good to know:

• The guarantee only applies if you actively selected it when placing your order – it cannot be added retrospectively
• Even without this additional service, you naturally have all statutory rights in the event of a complaint (see FAQ on complaints and warranty) – the Express Replacement Guarantee speeds up the process, but does not replace any fundamental rights

With the relaunch of our website in September 2026, two things have changed that you should be aware of:

How to log in again: We now operate completely without passwords. Click on the person icon in the top right corner, enter your email address, and we will immediately send you a 6-digit code to log in. You can also use the email address you previously used in the old shop – that works without any problems.

Regarding your previous orders: Your order history from the old shop will no longer be displayed in the new account. If you need anything for a past order – such as a copy of an invoice or details about the order content – please send us a short message at info@marein.ch and provide the approximate order date. We will be happy to find the information for you.

With us, you don't need a password – login works via email code. Here's how:

1. Tap the person icon in the top right
2. Enter your email address and click "Send Code"
3. Shortly after, a 6-digit verification code will land in your inbox
4. Enter this code on the login page – and you're in

The advantage: no password to remember or reset, yet still a secure login. If the email with the code doesn't arrive, please check your spam or junk folder briefly.

Of course, you can have your customer account and associated data deleted at any time. Simply send us a short email to info@marein.ch with the subject line "Delete Account". As soon as we have completed the deletion, you will receive written confirmation from us.

A note on this: We are not allowed to delete invoices and receipts for orders already placed – Swiss accounting regulations require us to retain these documents for 10 years. However, after account deletion, this data will be anonymized so that no conclusions can be drawn about you as a person.

Details on how we generally handle your data can be found in our Privacy Policy.

For all items in our product range, the statutory warranty of 24 months from the date of purchase applies – as stipulated by Swiss contract law.

If you notice a material or manufacturing defect during this period, you can contact us directly via our complaint form. We will examine the case and find a fair solution with you – from repair to replacement or a refund.

What is not covered by the warranty: Damage due to normal use, wear and tear, or improper application. For consumables such as paints, glues, paper, or craft accessories, the warranty also refers to material and manufacturing defects upon receipt of the goods – not to natural consumption or drying out of already opened products. So, if you receive, for example, paint that has already dried out or a product shows obvious manufacturing defects, please contact us immediately.

No problem – you can unsubscribe from the newsletter at any time with just a few clicks. To do so, open one of our newsletter emails and scroll all the way down: There you will find the "Unsubscribe" link. One click is enough, and you will be immediately removed from our mailing list. No login to your customer account is required for this.

If for any reason the unsubscription does not work as desired, please send us a short email to info@marein.ch – we will then take care of it for you.

The quickest ways to reach us are:

• Email: info@marein.ch
• Contact Form: directly via our contact page
• WhatsApp: +41 79 599 13 32 – fastest for short inquiries, available Mon–Fri from 9 AM–12 PM and 1 PM–4 PM
• Processing Time: We usually get back to you within 1–2 business days (for WhatsApp, usually within a few hours during service hours)

A tip for faster answers: If your inquiry relates to a specific order, please have your order number ready and include it. This way, we can help you directly without further questions.

Our complete range can only be found here in our online shop – we do not operate our own retail store. However, many of our products are also available offline: A selection of our items is stocked by various retail partners in Switzerland, including Jumbo, Post Office branches, Migros, and other providers.

So, if you would like to view a particular product in person or take it with you spontaneously, it's worth checking the shelves of your favourite store. However, the largest selection – including new arrivals, promotions, and all colours and variations – can be found online with us.